Terms and Conditions

1. Overview & Acceptance of Terms

Welcome to Clean Care Services (hereinafter referred to as "CleanCare", "we", "us", or "our"). These Terms and Conditions govern your access to and use of our website (https://clean.itsd.in/), mobile applications, customer portal, and all related professional cleaning, sanitization, detailing, and maintenance services.

By booking a service, completing an online checkout, or registering an account, you ("Customer", "Client", or "You") agree to be legally bound by these Terms. If you do not agree with any part of these terms, please refrain from booking or utilizing our services.

2. Scope of Services

Clean Care Services provides specialized on-demand and recurring cleaning solutions, including but not limited to:

• Residential Deep Cleaning: Full home sanitization, kitchens, bathrooms, floors, and upholstery.
• Commercial & Office Cleaning: Workplace floor scrubbing, glass facade cleaning, and workspace sanitization.
• Doorstep Car Detailing: Foam wash, interior vacuuming, dashboard conditioning, and ceramic polishing.
• Specialized Solutions: Mechanized water tank cleaning, sofa & carpet steam shampooing, and septic tank evacuation.

All tasks are performed by certified, background-verified cleaning crew members utilizing professional-grade equipment and eco-friendly cleaning agents.

3. Bookings, Quotations & Estimations

Estimates provided on our website or booking wizard are calculated based on parameters submitted (property area, room counts, vehicle size, etc.).

Quotations issued by our operations desk are valid for 15 calendar days from the date of issuance.

4. Customer Responsibilities & Site Access

To ensure safe and efficient execution of cleaning tasks, the customer agrees to:

1. Provide continuous access to electricity (standard 220V power points) and running water for machines (pressure washers, single-disc scrubbers, steam cleaners).
2. Safeguard all cash, jewelry, confidential documents, and precious valuables prior to crew arrival.
3. Ensure children and domestic pets are kept at a safe distance from cleaning machinery and chemicals during operations.
4. Inspect the premises or vehicle alongside our team leader upon job completion and sign the digital handover checklist.

5. Payment Gateway & Billing Terms

We accept digital payments via authorized payment gateways (Razorpay), UPI transfers (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Credit/Debit Cards, and Cash on Delivery with official digital receipt.

• Digital Checkout Security: All card and banking transactions processed through our Razorpay checkout gateway are encrypted with 256-bit SSL and comply with PCI-DSS standards. We do not store your complete CVV or card PINs on our servers.
• Taxes: All cleaning services attract GST as applicable under SAC code 9987 (currently 18%). Official GST Tax Invoices are issued for every settled transaction.
• Advance Payments: For large commercial contracts or whole-villa deep cleans exceeding ₹10,000, a 50% advance payment may be required at the time of slot confirmation.

6. Cancellation & Rescheduling

Customers may cancel or reschedule appointments without any fee up to 4 hours prior to the scheduled service time slot. Please refer to our detailed Cancellation and Refund Policy for complete information on refund timelines.

7. Limitation of Liability & Satisfaction Guarantee

Clean Care Services maintains strict quality protocols. In the rare event that any area is not cleaned to standard, you may notify our support team within 24 hours of service handover, and a complimentary touch-up inspection will be scheduled.

Clean Care Services will not be liable for pre-existing material damages, natural wear and tear, color bleeding on delicate unsealed fabrics, or aged grout deterioration that occurs during standard cleaning.