Privacy Policy

1. Information We Collect

When you interact with Clean Care Services via our website, customer portal, mobile app, or helpline, we may collect the following categories of information:

• Identity & Contact Data: Full name, telephone/WhatsApp number, email address, and account login credentials.
• Service & Location Details: Physical service address, landmark, city, postal code, and optional GPS coordinates to guide our cleaning squad to your doorstep.
• Property & Booking Details: Property size (sq ft / BHK type), service requirements, vehicle registration, and custom notes.
• Transaction Data: Razorpay Order IDs, payment transaction IDs, invoice numbers, billing history, and amount paid. (Note: We do not store credit/debit card numbers, CVVs, or Net Banking PINs).
• Technical & Usage Logs: IP address, browser type, device identifiers, and pages visited on our site.

2. How We Use Your Information

We utilize the collected information strictly for operational and service delivery purposes:

1. To schedule, dispatch, and execute requested cleaning and sanitization appointments.
2. To generate and deliver accurate quotations, tax invoices, and payment receipts.
3. To send automated WhatsApp/SMS booking confirmations, squad ETA alerts, and digital inspection reports.
4. To process refunds and resolve customer service queries.
5. To maintain platform security, prevent fraudulent transactions, and comply with applicable statutory tax reporting (GST/Income Tax).

3. Payment & Financial Security

All online payments processed on our platform are routed through secure, RBI-authorized payment aggregators (Razorpay Software Private Limited).

4. Third-Party Data Sharing & Non-Disclosure

We never sell, trade, or rent your personal information to third-party advertisers or telemarketers.

We only share minimal relevant data with verified operational partners solely required to fulfill your order:

• Assigned Field Crew: Provided your address, contact phone, and service scope to execute the on-site job.
• Payment Processors: Razorpay for transaction authorization and settlement.
• Statutory Authorities: Only when strictly mandated under Indian law or court subpoena.

5. Cookies & Web Analytics

Our website utilizes standard session cookies to remember your booking preferences, shopping cart items, and authenticated customer portal sessions. You may configure your browser to reject cookies, though some features like seamless checkout and portal login may require active session cookies.

6. Your Rights & Data Retention

You retain full control over your personal information. You have the right to:

• Access and review all personal profile details and past booking records via your Customer Portal.
• Request correction of inaccurate contact or address details.
• Request complete account deletion and data anonymization by contacting our grievance desk.