Cancellation and Refund Policy

1. Policy Overview

At Clean Care Services, we strive to deliver 100% customer satisfaction with every residential deep clean, car detailing, and specialized sanitation project. We understand that plans may change; this policy outlines the conditions under which cancellations, slot modifications, and financial refunds are processed.

2. Cancellation Terms & Conditions

* Note: For commercial contracts or multi-day industrial cleaning projects, cancellation must be notified at least 24 hours in advance.

3. Refund Eligibility Criteria

A refund is eligible under the following specific circumstances:

• Duplicate or Excess Payment: If your card or UPI account was charged more than once for the same booking due to technical or network timeouts.
• Booking Cancelled by CleanCare: In the rare scenario where we cannot deploy a crew due to severe weather, vehicle breakdown, or unforeseen operational constraints, a 100% refund is initiated immediately.
• Unserviceable Area / Location: If an online payment is completed for an address outside our active service zone, the full amount will be refunded.
• Verified Service Quality Issue: If a customer is dissatisfied with the cleaning outcome and reports it within 24 hours of completion, our QA manager will conduct an inspection. If a re-clean does not resolve the verified lapse, an appropriate partial or full refund will be approved.

4. Refund Processing Time & Mode of Settlement

• Credit / Debit Cards: Refund credited directly to the issuing card.
• UPI (Google Pay, PhonePe, Paytm, BHIM): Refund credited directly to the originating UPI VPA / bank account.
• Net Banking: Refund credited to the originating bank account.
• Cash Payments: Processed via direct NEFT / IMPS bank transfer or instant UPI transfer upon submission of verified bank details.

5. Free Rescheduling Policy

If you need to change your date or time slot, you can reschedule your appointment free of charge at any time up to 4 hours prior to the slot. Contact our customer support desk or raise a request in your Customer Portal.